General Terms and Conditions / Allgemeine Geschäftsbedingungen

General Terms and Conditions

1. Scope

These General Terms and Conditions apply to all accommodation requests, bookings, payment requests and related services provided by BS Business Travelling through this website, by email, by phone or by other means of communication.

2. Role of BS Business Travelling

BS Business Travelling organizes short-term accommodation for trade fair visitors, business travellers and private guests in Hannover and the surrounding region.

For bookings confirmed by BS Business Travelling, BS Business Travelling acts in its own name as the contractual provider of the accommodation service towards the guest, unless expressly stated otherwise in an individual booking confirmation.

The respective apartment owner, landlord or accommodation provider acts as an accommodation partner of BS Business Travelling. The accommodation partner is not the guest’s direct contractual partner, unless this is expressly agreed in writing for an individual case.

3. Accommodation Requests

The website does not provide instant booking or automatic online booking confirmation. Any request submitted through the website is a non-binding accommodation request.

BS Business Travelling will review the request, check availability with the relevant accommodation partner and may then provide an individual offer, payment request, invoice or booking confirmation.

4. Conclusion of Contract

A binding booking is created only when BS Business Travelling confirms the booking manually by email, voucher, invoice, payment confirmation or another written confirmation.

If payment is required before final confirmation, the booking may become binding only after the payment has been received or successfully authorized.

5. Prices and Payment

Prices are calculated individually depending on travel dates, duration of stay, number of guests, trade fair period, apartment availability and other relevant factors.

Payment may be made by bank transfer, payment link, credit card payment, cash payment or another method agreed individually with BS Business Travelling.

If BS Business Travelling issues an invoice or payment request in its own name, the accommodation service is invoiced according to the applicable German VAT rules for short-term accommodation services.

6. Voucher and Apartment Details

After confirmation of the booking and, where applicable, successful payment, the guest receives a booking confirmation or voucher with the full apartment address, check-in details and further information.

7. Check-in and Check-out

Standard check-in is possible from 14:00 to 21:00, unless otherwise agreed. Check-in after 21:00 is only possible by prior arrangement.

Standard check-out is possible from 03:00 to 12:00, unless otherwise agreed.

8. Cancellation and No-show

Cancellation conditions depend on the individual offer, booking period and rate type. If a booking is marked as non-refundable, cancellation by the guest may result in a cancellation charge of up to 100% of the total booking amount.

In case of no-show, late arrival without notice or failure to use the booked accommodation, the full booking amount may remain payable.

9. Guest Responsibilities

The guest must treat the apartment, furniture, equipment, keys and shared areas with care. The guest must respect house rules, quiet hours, maximum occupancy and all instructions provided by BS Business Travelling or the accommodation partner.

The guest is responsible for any damage caused by the guest, accompanying persons or visitors. Damage must be reported immediately.

10. Damage and Liability of the Guest

In case of damage to the apartment, furniture, equipment, keys, building or property of the accommodation partner, the guest may be required to compensate BS Business Travelling and/or the accommodation partner for the resulting costs.

11. Responsibility of BS Business Travelling

BS Business Travelling is responsible for the proper organization and confirmation of the booked accommodation within the scope of its contractual obligations.

BS Business Travelling is not liable for disruptions caused by the guest, force majeure, public authorities, strikes, severe weather, utility failures outside its control or other circumstances beyond reasonable control.

12. Accommodation Partner Compliance

The accommodation partner is responsible for ensuring that the apartment may legally be provided for short-term accommodation, including compliance with rental law, ownership rights, local rules, registration obligations, tax obligations and any applicable restrictions on short-term accommodation.

Where local rules limit the short-term use of residential property, the accommodation partner confirms that the apartment is used only within the legally permitted limits, unless a required official permission exists.

13. Guest Registration

The guest may be required to provide legally required registration information before or during check-in. Refusal to provide required information may result in the refusal of accommodation without refund, where legally permitted.

14. Force Majeure

In case of force majeure or circumstances beyond the reasonable control of BS Business Travelling, BS Business Travelling may cancel or modify the booking. In such cases, BS Business Travelling will try to provide a reasonable alternative where possible.

15. Right of Withdrawal

For accommodation services related to a specific date or period, the statutory right of withdrawal may be excluded under applicable German law. This applies in particular to accommodation bookings for fixed travel dates.

16. Final Provisions

German law applies. If any provision of these terms is or becomes invalid, the remaining provisions remain valid.

Last updated: May 2026